Returns & Exchanges

At Decanted, we want you to be completely satisfied with your beauty discovery. If a product doesn't meet your expectations, we offer a hassle-free return process within 30 days of purchase.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack the unused or gently used products in their original packaging to ensure they are protected during transit.

3

Attach Shipping Label

Print the prepaid return shipping label provided via email and securely affix it to the outside of your return parcel.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing